Delivery times are estimates and the usual shipping time is between 2 and 6 weekdays from the day you receive the Order Confirmation from us via email.
All prices specified above include taxes and duties. If shipping costs for your purchase apply, these will appear in checkout and in the Order Confirmation and will be charged together with your payment for the products purchased. Free shipping thresholds are applied upon checkout.
We recommend to also read the full Terms & Conditions for Solskin Denmark, that apply to all shipments.
If your order consists of multiple products, we reserve the rights to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. We will ensure you are informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
The delivery is made to either a residential or business address, and the carrier will require a signature from you or another person, who is eligible to receive the package. Please note that your Solskin Denmark order cannot be shipped to a PO box.
If the delivery cannot be completed, the shipping provider will leave contact details for you to call and arrange a new delivery time.
When your order has been dispatched, you will receive a Shipping Confirmation via email. This email serves as your receipt. You are welcome to contact us via email at email@example.com if you need help localizing your order. Please include the Order Number in the email headline.
You are able to cancel your Solskin Denmark purchase within 14 days after receiving the products if the packaging is intact and the products have not been opened and used.
The 14-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.
Cancellation of the order is done by sending an email to firstname.lastname@example.org and returning the products to Solskin Denmark. Rejecting to receive the shipment or sending the products back without informing Solskin Denmark is not considered a correct cancellation and a refund cannot be given.
Solskin Denmark will refund the amount of your purchase once the products have been received and processed by our Customer Service team. Please be aware that shipping costs forth and back will not be covered by Solskin Denmark.
If a product is faulty/defective or Solskin Denmark has delivered incorrect items, please contact us via email: email@example.com. Please include the Order Number in the email headline.
When contacting us, you will be asked to provide to fill out a customer claims form regarding the issue.
Once our team has received and processed the returned faulty/defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 14 days from receipt of items by Solskin Denmark, and to the same account as originally used for the purchase.
Solskin Denmark reserves the right to reject complaints on products, which have not been used as intended or handled correctly. We do not accept complaints if more than 50% of the product has been used. If you have any questions to how faulty/defective products or incorrect items are defined, please contact us at firstname.lastname@example.org.
DUTY OF INSPECTION AND DEFECTS
When you receive your Solskin Denmark package, please ensure to immediately examine the shipment in order to establish any faulty/defective products or incorrect items.
If your package has been damaged during transportation, we encourage you to not accept the shipment and contact Solskin Denmark customer service right away.
If you experience any faulty/defective products or incorrect items when you open your package, we also kindly ask you to contact us right away at email@example.com.
In the case of defects or imperfections, you may send your complaint to Solskin Denmark before the product’s expiration date. However, we encourage you to make your complaint in reasonable time after having discovered the defect/imperfection.
PLACEMENT OF ORDERS
Orders can only be made on the Solskin Denmark website or through third party retailers. We cannot process orders via emails, letters, faxes or social media channels.
The website is open 24 hours a day but may be closed temporarily due to maintenance. To the extent possible, we try to perform such maintenance services during the night.
Orders placed on a public holiday or during the weekend will be processed on the following business day. It is required that you are at least 18 years old to purchase products on the Solskin Denmark website and possess a valid credit card that is accepted by us.
We reserve the right to cancel the purchase in one of the following situations, without being liable for compensation or other costs including shipment:
/ Your payment details are incorrect or cannot be verified.
/ There is an inadvertent error on the website, such as a payment error or the like.
/ We have reason to believe that you are under the age of 18.
/ Your order is placed with the purpose of committing fraud or placed in connection with a criminal offense or other unlawful activities.
When placing an order through the Solskin Denmark website, the order is a binding offer to purchase products in accordance with the Solskin Denmark Terms & Conditions. You will, prior to confirming your order, have the opportunity to correct or delete the products you have placed in your shopping cart, and you may change the information provided in connection with your purchase. Your order will not be shipped before you have pressed “confirm order” and is not binding before then.
PRICES AND PAYMENT
The price of a Solskin Denmark product is the price quoted at www.solskindk.com at the time of placing the order. We make reservations for misprints and sold out products. All prices for products at www.solskindk.com are applicable until changed. All prices are in DKK and include taxes and duties but are exclusive shipping costs.
The shipping price, if any, is stated in checkout as well as the total price of your order, just as it will appear on the Order Confirmation emailed to you.
VISA and Mastercard can be used for purchasing.
Solskin Denmark will draw the amount from your account, but not until the product is ready for shipment.
Once the transaction has been carried through, it will appear from your account. When paying with a payment card, your information is sent directly to Solskin Denmark’s payment provider. Solskin Denmark has no access to your payment details.
Solskin Denmark sends you an electronic Order Confirmation, which constitutes the acceptance of your offer to purchase. The order confirmation contains your order number, name, delivery address, specification of products ordered and the total price including any shipping costs.
Solskin Denmark stores a digital copy of all Order Confirmations, but we recommend that you save your Order Confirmation in your files, as it contains important information regarding your purchase. At the same time, the Order Confirmation is expedient to have later, should you have complaints about the purchase. Final agreement is entered when the Order Confirmation is sent to you from Solskin Denmark. The agreement comprises the products listed in the Order Confirmation as well as the shipping costs if applicable. Once you receive the Order Confirmation, you should go over it and immediately contact Solskin Denmark at firstname.lastname@example.org, if you believe that it contains faults or discrepancies. What is stated in the Order Confirmation is applicable unless you make objections immediately after receipt of the Order Confirmation, since Solskin Denmark will in most cases ship the products immediately after sending the Order Confirmation.